SHIZUKU

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Privacy Policy

Last updated: November 25, 2025

SHIZUKU respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes how Drop-by-Drop Technologies Inc d/b/a SHIZUKU (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our Services, or make a purchase from https://shizukucoffee.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this policy.

Please read this policy carefully to understand our policies and practices surrounding your information and how we will handle it. If you disagree with our policies and procedures, you should not use our Site and Services. You agree to this privacy policy by accessing or using our Site. This policy is subject to modification at any time. Your continued use of our Site following changes is deemed acceptance of such changes, so please check the policy periodically for updates.


Changes to This Privacy Policy

We may update this Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

Why We Collect and Use Your Personal Information

To provide the Services, we may ask you to provide information and collect personal information about you. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.


Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email address.

  • Order information including your name, billing address, shipping address, payment confirmation (we do not store full payment details), email address, phone number.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Payment Data

We will not collect data necessary to process your payment such as payment instrument number, and the security code associated with your payment instrument. All payment data is stored by PayPal or Venmo. You may refer to their privacy notice to understand how they collect your data.


Information We May Obtain from Third Parties

Finally, we may obtain, if required, information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify, who may collect account information including your username, password, security questions.

  • Our payment processors such as PayPal or Venmo, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.


How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to process and fulfil your order, including to communicate with you about your order, to send notifications to you related to purchases, returns, exchanges or other transactions, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and maybe to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

You are responsible for keeping your account credentials, if any, safe. We highly recommend that you do not share your Shopify username, password, or other access details with anyone else. If you believe your account has been compromised, please contact Shopify immediately.


Cookies

We do not use Cookies on our Site for any paid advertising purposes. 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience, including certain features and general functionality, to work incorrectly or no longer be available.


How We Disclose Information

We respect your privacy and understand that your information is important for you and we do not sell, rent or trade your information. In certain circumstances, we may disclose information to third parties for legitimate purposes subject to this policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

  • With business and marketing partners, including Shopify, to provide services to you.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We may share or transfer your personal information to authorized entities when necessary to comply with applicable laws, regulations, or legal requests. This includes, but is not limited to, responding to subpoenas, court orders, or other legal processes, as well as cooperating with law enforcement agencies. We ensure that any sharing of your information is conducted in accordance with the law and with the utmost respect for your privacy rights.


User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.


Security and Retention of Your Information

We will retain your personal information (generally retained for a shorter period of time) only for as long as is necessary for the purposes set out in this policy and to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, tax purposes and enforce our legal agreements and policies.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access or Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please visit our Site.